Privacy Policy
🔒 Privacy at a Glance
We protect your sensitive immigration information with military-grade security. We collect only what's necessary for your bond service, never sell your data, and use enhanced encryption specifically designed for immigration cases. You have full control over your information and can opt out anytime.
📱 SMS Program Privacy Notice
This Privacy Policy applies to our SMS program operating on short code 41041. Our privacy policy URL is included in all program messages for your reference:
www.SaenzFirm.com/privacy-policy
Quick Access: Text "HELP" to 41041 for program information, or "STOP" to opt out anytime.
1. Introduction
Saenz-Garcia Law, PLLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you participate in our Immigration Bond Subscription Service, including our text messaging program operating on short code 41041.
By opting into our program, you agree to the terms of this Privacy Policy. This policy is effective as of the date listed above and applies to all users of our service.
2. Information We Collect
2.1 Personal Information
To provide our Immigration Bond Subscription Service, we collect:
- Contact Information: Name, mobile phone number, email address, and mailing address
- Immigration Details: Country of origin, immigration status, and length of U.S. residence
- Family & Employment: Information about U.S. family members and employment history
- Legal History: Criminal background verification and legal history
- Payment Information: Credit card details, billing address, and payment history
- Communication Records: Text messages, call logs, and emails
2.2 Automatically Collected Information
📱 SMS Program Data Collection
When you interact with our text messaging service (41041), we automatically collect:
- Device information (phone number, carrier information)
- Date and time stamps of all interactions
- Opt-in and opt-out records (retained minimum 4 years)
- Message delivery status and interaction history
- Response tracking for compliance and service optimization
3. How We Use Your Information
Your information is used exclusively for:
- Service Delivery: Providing Immigration Bond Subscription Service and legal representation
- Communications: Sending service notifications, appointment reminders, and program updates
- Payment Processing: Processing payments and maintaining billing records
- Identity Verification: Verifying eligibility and authenticating your identity
- Legal Compliance: Complying with legal and regulatory requirements
- Fraud Prevention: Protecting against fraudulent or unauthorized activities
- Service Improvement: Analyzing usage patterns to improve our services
📱 SMS Program Classification
Important: Our SMS program is purely transactional and informational. We do not use your mobile phone number to send marketing or promotional messages without your express separate consent.
4. Enhanced Security Measures
Given the sensitive nature of immigration information, we implement security measures that exceed standard industry practices:
🔐
AES-256 Encryption
Military-grade encryption for all data in transit and at rest
Military-grade encryption for all data in transit and at rest
🛡️
Multi-Factor Authentication
Secure system access controls and verification
Secure system access controls and verification
🔍
Regular Security Audits
Continuous vulnerability assessments and penetration testing
Continuous vulnerability assessments and penetration testing
👥
Staff Training
Regular data protection and privacy education programs
Regular data protection and privacy education programs
🏢
Physical Security
Restricted access to servers and data storage facilities
Restricted access to servers and data storage facilities
💾
Secure Backups
Encrypted backup procedures and disaster recovery plans
Encrypted backup procedures and disaster recovery plans
5. Data Retention Periods
We maintain records of your information for the following periods to ensure compliance with legal requirements and service delivery:
| Information Type | Retention Period | Purpose |
|---|---|---|
| SMS opt-in and opt-out records | Minimum 4 years | Regulatory compliance |
| Message logs and communication history | Minimum 4 years | Service records and compliance |
| Account and subscription information | 5 years after service termination | Legal representation continuity |
| Legal representation records | 5 years after service completion | Professional liability and legal requirements |
| Payment and billing information | As required by financial regulations | Financial compliance and tax requirements |
6. Information Sharing
We do NOT sell, rent, or lease your personal information to third parties.
We may only share your information with:
- Service Providers: Payment processors, SMS platform providers, and technology vendors that help deliver our service under strict confidentiality agreements
- Professional Advisors: Attorneys, accountants, and consultants necessary for legal representation and business operations
- Government Agencies: Only when required by law, court order, or legal process
- Legal Compliance: When necessary to comply with applicable laws, regulations, or legal proceedings
All third parties are bound by strict confidentiality obligations and are prohibited from using your information for any purpose other than providing services to us.
7. Your Privacy Rights
👁️
Access
Review your personal information and data usage
Review your personal information and data usage
✏️
Correct
Update or fix inaccurate information
Update or fix inaccurate information
🚫
Opt Out
Text "STOP" to 41041 anytime
Text "STOP" to 41041 anytime
🗑️
Delete
Request information removal (subject to legal requirements)
Request information removal (subject to legal requirements)
✋
Object
Stop certain types of data processing
Stop certain types of data processing
↩️
Withdraw
Remove consent for data processing
Remove consent for data processing
📱 SMS Program Rights
- Text "STOP" to 41041 - Immediately opt out of all messages
- Text "HELP" to 41041 - Get program information and support
- Call (469) 626-8472 - Speak with our privacy team
- Email info@saenzfirm.com - Submit written privacy requests
8. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.
Note: We do not sell personal information to third parties.
View Complete California Rights9. International Users
Our services are primarily designed for individuals in the United States. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
By using our services, you consent to the transfer of your information to the United States. If you are located in the European Union or other regions with data protection laws, please contact us for information about additional protections that may apply.
10. Children's Privacy
Our Immigration Bond Subscription Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use our services or provide any personal information to us.
If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will delete that information as quickly as possible.
🔍 Compliance & Audit Information
For carrier and aggregator audits, all compliance elements are visible in our SMS program messages and this privacy policy. We conduct regular reviews to ensure continued compliance with evolving privacy requirements.
SMS Compliance Checklist:
- Privacy policy URL included in all program messages
- Complete contact information provided (no placeholders)
- HELP and STOP responses fully implemented
- Opt-in records maintained for minimum 4 years
- Message frequency clearly disclosed
- Terms of service and privacy policy publicly accessible
🚨 Currently Detained?
Your privacy rights remain in effect during emergencies. We maintain strict confidentiality even in urgent situations.
📞 Emergency: (469) 626-8472📞 Privacy Questions & Contact Information
Contact our Privacy Officer for any questions about your personal information or to exercise your privacy rights:
📍 Mailing Address
Saenz-Garcia Law, PLLC
Attn: Privacy Officer
P.O. Box 612067
Dallas, TX 75261
Attn: Privacy Officer
P.O. Box 612067
Dallas, TX 75261
📞 Phone Number
(469) 626-8472
Available 24/7 for emergencies
Business hours: Mon-Fri 9AM-6PM CST
Available 24/7 for emergencies
Business hours: Mon-Fri 9AM-6PM CST
📧 Email Address
info@saenzfirm.com
Privacy inquiries: privacy@saenzfirm.com
Response time: 48 hours
Privacy inquiries: privacy@saenzfirm.com
Response time: 48 hours
🌐 Website
www.SaenzFirm.com
Privacy Policy: www.SaenzFirm.com/privacy-policy
Terms: www.SaenzFirm.com/sms-tos
Privacy Policy: www.SaenzFirm.com/privacy-policy
Terms: www.SaenzFirm.com/sms-tos
To exercise your privacy rights:
- Email us at info@saenzfirm.com
- Call (469) 626-8472
- Text "STOP" to 41041 (SMS opt-out)
- Text "HELP" to 41041 (SMS program info)
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Provide notice of significant changes through our website or SMS program
- Maintain previous versions for reference as required by law
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our services after any updates constitutes acceptance of the revised policy.
Scheduled Review: This privacy policy is reviewed quarterly to ensure continued compliance with evolving privacy requirements and carrier standards.